1. How can I place an order?
- Visit https://pkrshops.com, browse products, add items to your cart, and proceed to checkout. Fill in your shipping details, select a payment method, and confirm your order.
2. What payment methods do you accept?
- Credit/Debit Cards
- Easypaisa
- JazzCash
- Bank Transfer
- Cash on Delivery (COD)
3. How long does it take to process my order?
- Orders confirmed before 4:00 PM on business days are processed within 1–3 business days.
- Preorders or backorders show an estimated shipping date at checkout.
4. How long will delivery take?
- Karachi, Lahore, Islamabad: 2–5 business days
- Other cities: 3–7 business days
- Delivery times depend on the courier and location.
5. How can I track my order?
- You will receive a tracking number via email or SMS once your order is shipped.
- Use this number on the courier’s website (PostEx, trax) to track your shipment.
6. What is your return policy?
- Returns are accepted within 10 days of delivery for items that are unused, in original packaging, and eligible (damaged, defective, wrong item, or materially different from description).
- Items not eligible include consumables, perishable goods, intimate apparel (unless defective), and opened digital products.
7. How do I initiate a return?
- Open a return request via your PKR Shops account or email returns@pkrshops.com.
- Provide order number, reason for return, and photos if the item is damaged or defective.
- Approved returns will be collected free of charge or can be dropped at a partner location.
8. How long does a refund take?
- Refunds are issued within 7 business days after receiving and inspecting the returned item.
- Refunds are processed to the original payment method or store wallet if the original method is unavailable.
9. Can I exchange an item?
- Yes, exchanges are handled like returns plus a new order, subject to stock availability. Contact support for urgent replacements.
10. What if my item is faulty and under warranty?
- Faulty items under manufacturer warranty are handled per the manufacturer’s terms. PKR Shops will assist with RMA and claim handling.
11. What should I do if my package is damaged on delivery?
- Inspect packages at the time of delivery.
- Report any visible damage within 24 hours with photos for faster processing.
12. Can I cancel my order?
- Orders can be canceled within 2 hours prior to dispatch.
- Once dispatched, cancellations follow the return policy.
13. How do you protect my personal information?
- PKR Shops uses encryption, access controls, and other security measures.
- Your data is never sold to third parties and is only shared with couriers, payment processors, or authorities when legally required.
- You have rights to access, correct, or request deletion of your data (subject to legal limits) and can withdraw marketing consent anytime.
14. Who do I contact for support?
