Effective date: 11 December, 2025
Who we are:
PKR Shops (“we”, “our”, “us”) operates https://pkrshops.com (the “Site”). This policy explains how we collect, use, share, and protect your personal information in accordance with Pakistani laws and draft data protection guidance.
Information we collect
- Personal: Name, shipping address, phone number, email, CNIC (if required for age-restricted goods), payment details (card token / transaction IDs).
- Technical: IP address, device/browser info, cookies, usage logs.
- Order data: Items ordered, returns, refunds, order history.
How we use your information
- To process orders, ship goods, issue refunds, and support warranty claims.
- To communicate order status, promotions (only if opted in), and customer support.
- For fraud prevention, regulatory/compliance requirements, and service improvements.
Legal basis & compliance
We process personal data as necessary to fulfill orders and comply with legal obligations (tax, anti-fraud). We follow the principles of transparency and limited retention advised under Pakistani e-commerce guidance.
Sharing and disclosure
We share data with couriers, payment processors, and government authorities when required. Personal data is never sold for marketing purposes.
Retention
- Order and transaction data: 5 years (for tax and accounting purposes)
- Customer support data: 12 months
Security
We use standard security measures (encryption, access controls). Note: No system is 100% secure — affected users will be notified if a breach occurs.
Cookies & tracking
Cookies are used for session management, analytics, and marketing (opt-out available). Disabling cookies may affect site functionality.
Your rights
You have the right to:
- Access your personal data
- Correct any inaccurate information
- Request deletion of your personal data (subject to legal/contractual limits)
- Withdraw marketing consent
For any requests, contact: info@pkrshops.com or call +92 333 8077455
Contact & updates
Controller: PKR Shops, Chayell Mobile Mall, Block 1 Shah Faisal Colony 1, Karachi, 75230
We may update this policy; changes will be posted with a new effective date.