Scope: Applies to all products ordered via https://pkrshops.com within Pakistan.
Return window
- Non-digital goods: Return requests must be raised within 10 days of delivery. Items must be unused, in original packaging, with tags and invoice.
Eligibility
- Eligible: Damaged on arrival, defective, wrong item delivered, or materially different from description (photos required).
- Not eligible: Consumables, perishable goods, intimate apparel (unless defective), opened software/digital goods unless faulty.
Return process
- Open a return request via your account or email returns@pkrshops.com.
- Provide order number, photos (if damaged/defective), and reason.
- If approved, we arrange pickup or instruct drop-off at a partner location. Pickup is free. Rejected returns will be explained and returned.
Refunds
- Refunds issued within 7 business days after receiving and inspecting returned items.
- Refunds will be processed to the original payment method or store wallet if original method is unavailable.
Exchanges
- Handled like returns + new order (subject to stock). Contact support for urgent replacements.
Faulty / Warranty items
- Faulty items under manufacturer warranty are handled per manufacturer terms. PKR Shops will assist with RMA and claim handling.
Fraud & abuse
- Returns may be refused for customers who misuse the process repeatedly.